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Terms and Conditions

QuaverShop Terms and Conditions

Effective Date: April 2026

Overview

Welcome to QuaverShop (“we,” “us,” or “our”). By accessing or using our website and purchasing products, you agree to be bound by these Terms of Use.

If you do not agree, please do not use our site.

Eligibility

You must be at least 18 years old or have permission from a parent/guardian to use this site.

Products & Services

QuaverShop sells classroom supplies, educational materials, and branded merchandise.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities
  • Refuse orders at our discretion

Pricing & Payments

  • All prices are listed in USD unless otherwise stated
  • Prices may change without notice
  • Payment must be completed before order fulfillment
  • We accept Credit Cards, Bank Transfers, Klarna, Link, and Google Pay. Separately, we offer payment by invoice, but it requires a direct email submission: Shop@quavered.com
  • Payments are processed securely through Link, a third-party provider 
  • We do not store full payment card details on our servers
  • Your payment information is subject to the privacy policies of the payment processor

Third-Party Services

We use third-party tools to operate our store, including:

  • Payment processors
  • Shipping providers
  • Analytics tools
  • Email marketing platforms

Taxes

  • Applicable sales tax will be calculated at checkout based on your location
  • You are responsible for any applicable taxes not collected at checkout
  • Any customers who are tax-exempt must email Shop@QuaverEd.com in order to have any applicable tax removed from their order.

Shipping & Delivery

  • Shipping times are estimates and not guaranteed
  • Shipping rates and delivery estimates are calculated automatically and may vary
  • We reserve the right to correct shipping errors
  • We are not responsible for delays caused by carriers
  • Risk of loss transfers to you upon delivery

Order Acceptance

  • Your order is an offer to purchase
  • We reserve the right to accept or decline any order
  • We may cancel orders due to:
    • Pricing errors
    • Inventory issues
    • Suspected fraud

Product Availability

  • Product availability is not guaranteed
  • We may cancel or adjust orders if items become unavailable
  • Backordered items will be fulfilled when available or refunded

Data Storage

  • Your data may be stored on servers managed by our hosting provider
  • We take reasonable steps to secure your data, but cannot guarantee absolute security 
  • When you make a purchase or create an account on QuaverShop, we collect information necessary to process your order, including your name, contact information, shipping address, and payment details.
  • Payment information is processed securely through our third-party payment processors. We do not store full payment card details on our servers.
  • Your data may be stored on servers managed by our hosting provider. We take reasonable steps to protect your information, but we cannot guarantee absolute security.
  • For full details on how we collect, use, and protect your personal information, including your rights and how to make data requests, please review our [Link Privacy Policy].

Returns & Refunds

  • Returns are accepted within 30 days of delivery. The customer is responsible for paying the shipping cost to return the product. 
  • Items must be unused and in original condition
  • Certain items (e.g., digital downloads, custom items) are non-refundable.
  • Refunds will be processed to the original payment method.

Reporting Damaged Items

If your order arrives damaged, please notify us within 7 days of delivery. To report a damaged item, contact: shop@quavered.com. Include:

  • Order number
  • Description of the damage
  • Photos of:
    • The damaged item
    • Packaging (if applicable)

Once your claim is reviewed, we may offer one of the following at our discretion:

  • Replacement item (preferred option)
  • Refund to the original payment method
  • Store credit

Eligibility Requirements

  • Damage must have occurred during shipping or fulfillment
  • The item must not have been used or altered
  • The request must be submitted within the 7-day window

Return Requirements

In some cases, we may require the damaged item to be returned.

If a return is required:

  • We will provide instructions
  • We may cover return shipping costs

Do not discard the item until your claim is reviewed.

Non-Eligible Situations

  • Damaged due to misuse, improper storage, or normal wear and tear
  • Reported after the 7-day window
  • Missing without evidence of damage (see Lost Packages policy)

Intellectual Property

All content on QuaverShop (logos, product designs, text, images, curriculum materials) is owned by or licensed to QuaverEd.

You may not:

  • Reproduce or distribute content without permission
  • Use our branding without authorization

Digital Goods License Terms (Digital Downloads)

These terms apply to all digital products sold by QuaverShop, including curriculum materials, lesson plans, and downloadable resources.

When you purchase digital content, you are granted a limited, non-exclusive, non-transferable license to use the materials for educational purposes.

You may:

  • Use materials in your classroom or educational setting
  • Display content to students
  • Print copies for classroom use

You may NOT:

  • Share, distribute, or sublicense materials outside your school or organization
  • Upload materials to public websites or shared drives accessible outside your institution
  • Resell or commercially exploit the content
  • Modify and redistribute as your own

User Conduct

You agree not to:

  • Use the site for unlawful purposes
  • Interfere with site functionality
  • Submit false or misleading information

Limitation of Liability

To the fullest extent permitted by law, QuaverShop is not liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Issues arising from the misuse of products

School & Institutional Purchase Terms

We accept official Purchase Orders from verified institutions.

PO Requirements:

  • Must include authorized signature
  • Billing and shipping address
  • Itemized list of products
  • Contact person for the order

We reserve the right to approve or decline POs.

Payment Terms:

  • Standard terms: Net 30 from invoice date (unless otherwise agreed)
  • Late payments may be subject to fees or delayed fulfillment

Tax-exempt institutions must provide valid exemption documentation at the time of purchase.

  • Orders are processed upon PO approval or payment receipt
  • Digital products may be delivered electronically
  • Physical goods are shipped per our Shipping Policy
  • Returns must follow our standard Return Policy
  • Bulk or custom orders may be non-refundable
  • The purchasing institution is responsible for:
  • Ensuring only authorized staff have access to licensed materials
  • Preventing unauthorized distribution

PO Workflow

Step 1: Submit Purchase Order. Schools may submit a PO via email: Shop@QuaverEd.com

Step 2: Order Review. Our team will verify institution details, confirm product availability, and approve or request additional information

Step 3: Order Confirmation. You will receive an order confirmation and invoice with payment terms.

Step 4: Fulfillment. Digital items: Delivered via email or account access. Physical items: Shipped to the provided address

Step 5: Payment is due according to agreed terms (typically Net 30). Accepted methods: Check, ACH / bank transfer, and credit card (if applicable).

User Accounts

  • Users may create accounts to manage orders and purchases
  • You are responsible for maintaining the confidentiality of your account credentials
  • We reserve the right to suspend or terminate accounts for misuse

Marketing Communications

  • You may receive emails related to your order
  • You will only receive marketing emails if you opt in
  • You can unsubscribe at any time

Disclaimer

All products are provided “as is” without warranties, express or implied.

Indemnification

You agree to indemnify and hold harmless QuaverShop and its affiliates from any claims arising from your use of the site.

Governing Law

These terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Changes to Terms

We may update these Terms at any time. Continued use of the site means you accept the updated terms.

Data Requests

To request access or deletion of your data, contact: shop@quavered.com 

Contact Information

For questions, contact: